Virgin Trains: Introducing Non-Technical Skills into the investigation process
These are questions OPC psychologists commonly hear from Driver Managers and Operations Managers within the rail industry. Our 20 years of rail experience has shown us that train driver incidents are often caused by a lack of key Non-Technical Skills (NTS). If we can identify and understand the NTS that are lacking through the investigation process, then we can help the train driver to address those NTS, and most importantly of all, help keep him/her safe in the future.