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Test Comparison

  CSVT
Customer Service Verbal Test
RAAT
Rules Acquisition Aptitude Test
CoreV
Core Skills Verbal Test
Type Ability TestAbility TestAbility Test
Training Required Test User Occupational Ability (TUO-A) formerly known as Level ATest User Occupational Ability (TUO-A) formerly known as Level ATest User Occupational Ability (TUO-A) formerly known as Level A
Competency Summary
  • Verbal Ability
  • Verbal Ability
  • Verbal Ability
Job Roles
  • Conductor
  • Bus Driver
  • Conductor
  • Control Room Operatives
  • Signaller
  • Track Worker
  • Train Driver
  • Train Driver Standards Manager
  • Tram Driver
Series Customer ServiceSafetyCore Skills
Format
Assessor Time Approx. 25 minutes (Timed)Approx. 35 minutes (Timed)Approx. 30 minutes (Timed)
Description

The CSVT assesses the ability to understand and reason with customer service related written information.

The test consists of 24 multiple-choice questions based on passages of text containing information similar to the type of information used in customer service roles, such as guidance for decisions and service standards.

The CSVT is suitable for use with any customer service employee required to communicate via any medium with customers or team colleagues and those who must understand work procedures.

The RAAT assesses the ability to understand and reason with basic written rules, regulations and procedures similar to those used within transport and safety industries.

It provides assessors with an insight into the individual's capacity to learn the necessary rules and procedures during training and to follow those rules on the job. The test consists of 34 multiple-choice questions based on passages of text.

The CoreV assesses an individual's ability to read, understand and reason with generic verbal information. This test is suited to any role where reasoning with written information is a required competency. The test is not specific to any industry or role in particular therefore the CoreV can be used universally as a measure of verbal reasoning.

The test consists of 36 multiple-choice questions based on passages of text containing information from a range of job roles and industries.

Notes
  • 24 multiple-choice questions.
  • 1 validation study available. Learn more about validation studies here...
  • 14 norm groups available.
    • We offer free bespoke norm groups to users of OPC Assessment tests.
  • Paper materials include:
    • administration instructions
    • question booklet,
    • answer booklet,
    • scoring key and
    • practice leaflet.
  • Also available via our online platform, Candela
  • 34 multiple-choice questions
  • 4 validation studies available. Learn more about validation studies here...
  • 50 norm groups available
  • OPC Assessment offers free bespoke norm groups (norms) to users of OPC Assessment tests.
  • Paper materials include:
    • administration instructions
    • question booklet,
    • answer booklet,
    • scoring key and
    • practice leaflet.
  • Also available via our online platform, Candela
    • Additional verification version (RAAT-Verify) also available for online RAAT. Learn more about Verification Tests here...
  • 36 multiple-choice questions
  • 4 norm groups available
    • We offer free bespoke norm groups to users of OPC Assessment tests.
  • Only available via our online platform, Candela
Online Reports Available
  • CSVT Assessor Profile Chart
  • CSVT Assessor Scores Report
  • CSVT Manager Graded (A-E) Report
  • RAAT Assessor Graded (A-D) Report
  • RAAT Assessor Profile Chart
  • RAAT Assessor Scores Report
  • CoreV Assessor Profile Chart
  • CoreV Assessor Scores Report
The OPC, One Wellstones, Watford, WD17 2AE
Tel 01923 234 646
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